Support
We're here to help.
The fastest way to reach us:
We typically respond within 24 hours.
Frequently Asked Questions
How do I reset my password?
On the sign-in screen, tap "Forgot password?" and we'll email you a reset link.
Why didn't my trivia load?
Check your internet connection and try again. Trivia needs a connection to generate fresh questions.
The Scan AI didn't recognize my photo.
Try a different angle, better lighting, or a more iconic view of the landmark. The AI works best with clear, well-known landmarks.
Can I use BrainTrip offline?
Yes — your saved trips, passport, and previously played trivia work offline. New trivia and AI scans require a connection.
How do I delete my account?
Email us at support@braintrip.dev from the address you signed up with and we'll delete your data within 7 days.
Is my data private?
Yes. We don't track you, sell your data, or use third-party advertising. See our Privacy Policy for details.
What devices does BrainTrip support?
iPhone and iPad running iOS 15 or later. An Android version is on our roadmap.
Built with ❤️ by a small team of travelers.